Not as a rule. Each product page tells you how that style fits: true to size, or a little small or large. Use the size guide on the product page, or ask the chat assistant on our website with your foot length or your usual UK size, and it will pick the size for that style.

Go by your foot length rather than another brand's size, because every brand sizes a little differently. Measure your foot in centimetres (our size guide shows how), then match it to the size guide on the product page.

Look at the toe shape. Pointed styles have less room across the front, so if your feet are wide at the toes, our square or almond styles will feel better.

Our knit uppers are soft, and many customers tell us they had no shoe bite, even on the first day.

Yes. They're light and flexible, made for long everyday wear. They are flat shoes, not orthopaedic ones, so if you need arch support for a condition like plantar fasciitis, check with your doctor first.

Yes, every Rioz shoe except our heels, Berkeys sandals and Mira sandals. Put them in the machine on a cold cycle, then hang them up to air dry. No heat.

Heels, Berkeys sandals and Mira sandals are hand wash only: wash them gently with cool water and mild soap, then air dry. Never put them in the machine.

They aren't waterproof: knit lets water in, so they're not made for walking through rain or puddles. If a pair gets wet, let it air dry, away from heat. Most of our shoes also go in the washing machine on a cold cycle, so a muddy pair can simply be washed.

On riozstore.com. You can pay online or choose cash on delivery at checkout (₹100 fee), and shipping is free on every order.

We do. Rioz is not a white label: every pair is made to order in our own factory after you place your order.

Ten colour families: red, black, brown, ivory, white, green, blue, sand, pink and yellow, across our shoes and bags.

Shipping is free on every order. Cash on delivery adds a ₹100 fee. We ship within 3 days of your order.

Go to riozstore.com/apps/return_prime, enter your order number and pick the item and the reason. Once we approve it, we arrange a pickup from your address. You don't need to ship anything yourself.

7 days from delivery.

Yes. ₹200 per article for returns and exchanges, and ₹100 per kids' article.

Yes. Within 7 days of delivery you can return a pair for a size or fit issue, a change of mind, a damaged product or a wrong product. For size, fit or a change of mind we may suggest an exchange first (the right size, or another colour or style); if you still prefer a return, we will help you return it.

Prepaid orders: to your original payment method or as store credit. Cash-on-delivery orders: as store credit or a gift card.

Approved refunds are processed within 5–7 business days after the item is picked up from you, and approved exchanges are dispatched within 5–7 business days. Your bank may take a little longer.

Personalised or custom items, items bought in a clearance sale, and footwear priced below ₹999. Items must be unused, unworn and unwashed, with tags and original packaging.

Read the full policy: riozstore.com/policies/refund-policy

Don’t worry! You can still retrieve your order info:

• Check your confirmation email (search "Rioz" in your inbox).
• Log into your Rioz account to view order history.
• Contact our support team with your full name and email used at checkout.

We’ll help you locate your order quickly.

Call +91-7466-808-808 (Mon–Sat, 10am–7pm IST), email social@riozstore.com, or use the form at riozstore.com/pages/contact.