Shipping policy
Welcome to Rioz Store! By placing an order on our website (riozstore.com), you agree to the terms outlined below. These policies ensure a seamless shopping experience while safeguarding the interests of both our customers and our team.
1. General
We strive to maintain accurate stock information on our website. However, in rare instances, inventory discrepancies may occur, preventing us from fulfilling your complete order. In such cases, we will ship the available items and contact you regarding the missing products. You can choose to wait for the items to be restocked or request a refund for the unavailable products.
2. Shipping Costs
Shipping is free on every order. Cash on delivery orders carry a ₹100 fee, shown at checkout before you place the order.
3. Returns, Exchanges and Refunds
Returns, exchanges and refunds follow our Refund Policy: riozstore.com/policies/refund-policy. To start a return or exchange, visit riozstore.com/apps/return_prime.
4. Delivery Terms
4.1 Delivery Time
Delivery time depends on your location and the courier, so we don’t promise a delivery date. Your tracking link shows where your parcel is.
4.2 Dispatch Time
Orders ship within 3 days.
4.3 Address Changes
If you need to update your delivery address, please contact us before your order is dispatched.
4.4 P.O. Box Deliveries
We deliver to P.O. Box addresses via postal services only. Courier services are not available for these addresses.
4.5 Items Out of Stock
In case an item is out of stock, we will cancel and refund the unavailable item and proceed with shipping the rest of your order.
4.6 Delivery Delays
If your order hasn’t arrived within the expected timeframe, please contact us immediately so we can investigate the delay.
5. Tracking Notifications
Once your order is dispatched, you will receive a tracking link via email. This link allows you to monitor your shipment’s status, as updated by the shipping provider.
6. Damaged Parcels
If a parcel arrives damaged, please refuse the delivery and notify our customer service team promptly. If damage is discovered after delivery, contact us immediately for further assistance.
7. Duties & Taxes
7.1 GST
Goods and Services Tax (GST) is included in the prices displayed on our website.
8. Cancellations
Orders can be canceled any time before dispatch. Once the order is shipped, our refund policy will apply.
Note: Custom-made products are non-cancellable.
9. Customer Support
For assistance or inquiries, email social@riozstore.com or call +91-7466-808-808 (Mon–Sat, 10am–7pm IST).
We are committed to ensuring a smooth and satisfactory shopping experience. Thank you for choosing Rioz Store!