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Privacy policy

Welcome to Rioz Store. This Privacy Policy explains how M/s Techkknit Weavers, operating under the name Rioz Store (www.riozstore.com), collects, uses, and protects your personal information when you interact with our services, including visiting our website, purchasing products, or communicating with us (collectively referred to as the "Services").

By using our Services, you consent to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal obligations, or operational needs. Any updates will be posted on our website with the revised "Last Updated" date.

How We Collect and Use Personal Information

To deliver the Services, we may collect personal information about you from various sources over the last 12 months. The information collected depends on your interactions with us.

We use this information to:

  • Provide, improve, and secure our Services.
  • Communicate with you about your account, orders, or inquiries.
  • Fulfill legal obligations and enforce applicable terms of service.

Types of Personal Information Collected

Information You Provide Directly:

This includes:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing and shipping details, payment confirmations.
  • Account Information: Username, password, and security questions.
  • Shopping Preferences: Items viewed, added to cart, or saved in wishlists.
  • Customer Support Details: Information shared during communications with us.

Information Collected Automatically:

We collect usage data through cookies and similar technologies, which may include:

  • Device and browser details.
  • Network connection information.
  • IP address and interaction data with our site.

Information from Third Parties:

We may also collect information from external sources, such as:

  • Service providers supporting our website (e.g., Shopify).
  • Payment processors for transaction details.
  • Advertising or analytics partners for user behavior insights.

How We Use Your Personal Information

Service Delivery:

We use your information to process orders, facilitate returns/exchanges, ship products, and send updates about your account or transactions.

Marketing & Advertising:

Your information helps us tailor promotional emails, advertisements, and other marketing efforts to better suit your interests.

Security & Fraud Prevention:

We use your data to identify and address potential fraud, unauthorized access, or other malicious activities.

Customer Communication:

We leverage your information to respond to inquiries, provide support, and improve our overall Services.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, run analytics, and deliver personalized advertising. For details about our cookies, visit Shopify’s Cookie Policy at Shopify Cookie Policy.

You can adjust cookie settings through your browser. However, blocking cookies may affect site functionality.

Sharing and Disclosure of Personal Information

We may share your personal information under the following circumstances:

  • With service providers (e.g., payment processors, shipping partners).
  • With business or marketing partners, including Shopify.
  • As required by law or to enforce our rights.
  • During business transitions like mergers or acquisitions.

In the past 12 months, we have shared information such as contact details, order information, and browsing activity with business partners and service providers for operational and marketing purposes.

User-Generated Content

Any content you post, such as product reviews, will be publicly visible. Please avoid sharing sensitive information in public forums.

Third-Party Links

Our website may link to third-party platforms. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these platforms.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16 years old. Parents or guardians can contact us to request data deletion.

Data Security and Retention

We implement reasonable measures to protect your personal information. However, no system is entirely secure. We retain your information as needed to provide Services, comply with laws, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access, review, and request copies of your data.
  • Request data deletion or correction.
  • Restrict processing of your data.
  • Withdraw consent for data use.
  • Opt-out of promotional communications.

To exercise your rights, contact us at social@riozstore.com or call +91-7466-808-808.

We do not discriminate against individuals exercising their privacy rights.

Complaints

For complaints about our data practices, contact us. If unsatisfied, you may escalate your complaint to your local data protection authority.

International Users

Your data may be transferred or processed outside your country, including in the United States. We use appropriate mechanisms to ensure compliance with local data protection laws.

Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, contact us at: